FAQS
HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?
After your order is submitted you will be directed to an
order confirmation page with your order number. If you’ve reached this page,
you can be assured your order did go through and will be processed. You should
also receive an email confirmation shortly after your order is submitted.
DO YOU ACCEPT RETURNS?
NO REFUNDS OR EXCHANGES
DO YOU TAKE CUSTOM ORDERS?
No, we are an independent retailer that solely produces and
sells STXHC branded products.
CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?
You may cancel your order via email up to the time that your
order is shipped from STXHC. If the order has already been processed and
shipped, you cannot cancel the order.
WHAT HAPPENS IF I PROVIDE STXHC WITH AN INVALID ADDRESS
"UNDELIVERABLE AS ADDRESSED" OR MISTAKENLY ENTERED THE WRONG ADDRESS
AND MY ORDER IS RETURNED?
What does undeliverable as addressed mean?
Mail that is undeliverable as addressed is forwarded,
returned to STXHC, or treated as dead mail, as authorized for the particular
class of mail.
*Please note that addresses entered during checkout are
unaltered in any way, shape, or form. The customer is ultimately responsible
for payment to reship the item(s).